This Privacy Policy explains how pk500 collects, uses, stores and protects your personal data, and describes the rights you hold as a user of our Platform.
Our Data Commitments
All personal data transmitted to and from pk500 is protected using industry-standard SSL/TLS encryption. We employ access controls, firewalls and regular security reviews to safeguard your information.
We collect only the personal data necessary for the specific, legitimate purposes described in this Policy — no more. We do not collect data speculatively or for purposes that have not been disclosed to you.
You have clear rights over your personal data: access it, correct it, request its deletion, and withdraw consent where processing is consent-based. Contact our support team to exercise any of these rights.
pk500 does not sell, rent or trade your personal data to third parties for their own marketing purposes. Data sharing with third parties is limited to what is strictly necessary to operate the Service.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Retention periods are set out in Section 7 of this Policy.
We use cookies and similar technologies to operate and improve the Platform. Our Cookie Policy within this document explains the types in use, their purpose and how to manage your preferences.
pk500 ("we", "us", "our") operates the online gaming information and entertainment platform accessible at https://pk500.cam (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who access or use our Service, including registered users, visitors and any other parties whose data we may process in connection with the Platform.
This Privacy Policy ("Policy") describes:
By accessing or using the pk500 Platform, you acknowledge that you have read, understood and agree to the terms of this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform.
This Policy is to be read alongside our Terms & Conditions and our Responsible Gambling Policy, each of which forms part of the overall agreement governing your use of pk500.
Pakistan Context: Pakistan's Personal Data Protection Bill and related legislation may apply to how personal data about Pakistani residents is processed. This Policy reflects our commitment to handling personal data responsibly, regardless of the specific regulatory framework in force. This Policy does not constitute legal advice and should not be relied upon as such.
For the purposes of this Policy, the following terms shall have the meanings set out below:
| Term | Definition |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, phone number, payment information, device identifiers and browsing behaviour. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure or destruction. |
| "Data Controller" | pk500, being the entity that determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | A third party that processes personal data on behalf of pk500 in accordance with our instructions and this Policy. |
| "Cookies" | Small text files stored on your device by the Platform to enable functionality, improve user experience and facilitate analytics. |
| "KYC" | Know Your Customer — the identity and age verification process conducted to comply with regulatory obligations and prevent fraud and underage access. |
| "User" | Any individual who accesses or uses the pk500 Platform, whether registered or unregistered. |
The categories of personal data we may collect from or about you include the following:
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, national identity (CNIC/passport number) | Yes — for KYC |
| Contact Data | Email address, phone number, residential address | Yes |
| Account Credentials | Username (encrypted password — never stored in plain text) | Yes |
| Financial Data | Deposit/withdrawal history, payment method references (e.g., account type) | Yes |
| KYC Documentation | Copies of CNIC, passport, driver's licence, utility bills submitted for verification | Yes — for withdrawals |
We collect personal data through the following means:
pk500 processes your personal data for the following specific, documented purposes:
Where applicable data protection legislation requires a legal basis for processing personal data, pk500 relies on the following grounds:
pk500 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, and in accordance with applicable legal and regulatory retention obligations. The following general retention principles apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of Account plus 5 years post-closure | Regulatory / AML compliance |
| KYC Documentation | Minimum 5 years from Account closure | Legal obligation |
| Transaction Records | Minimum 5 years from transaction date | Legal / regulatory obligation |
| Support Communications | 3 years from last interaction | Legitimate interests |
| Marketing Preferences | Until consent withdrawn or Account closed | Consent |
| Technical / Usage Logs | Up to 12 months | Legitimate interests |
Where data is no longer required for the purposes for which it was collected and no legal obligation requires its retention, we will securely delete or anonymise it.
pk500 does not sell, rent or trade your personal data to third parties for their own commercial purposes. We may share personal data with the following categories of recipient, strictly on a need-to-know basis and only to the extent necessary:
No Unsolicited Third-Party Marketing: We will never share your contact details with unaffiliated third parties for their own marketing purposes without your explicit consent.
pk500 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. Our security measures include:
While we take all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security and you use the Platform at your own risk. You are responsible for maintaining the security of your own account credentials.
pk500 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help us provide a functional, secure and improved user experience. The table below describes the categories of cookies we use:
| Category | Purpose | Consent Required? |
|---|---|---|
| Essential for Platform operation: session management, authentication, security, responsible gambling tool functionality. | No — these cannot be disabled without impairing core functionality. | |
| Aggregate, anonymised data on page visits, session duration and feature engagement, used to improve Platform performance. | Yes — consent required. | |
| Remembers your settings such as language preference, display options and previously entered data to reduce repeated input. | Yes — consent required. |
You may manage cookie preferences through your browser settings, which allow you to refuse, delete or selectively accept cookies. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from accessing certain features. Detailed browser instructions for managing cookies are available through your browser's help documentation.
No Cross-Site Tracking: pk500 does not use advertising tracking cookies or share behavioural data with ad networks. We do not operate interest-based advertising using your Platform data.
Subject to applicable law, you have the following rights in relation to the personal data pk500 holds about you. To exercise any of these rights, please contact our support team using the details set out in Section 15.
Request a copy of the personal data we hold about you and information on how it is being processed.
Request correction of inaccurate or incomplete personal data held in your Account or our records.
Request deletion of your personal data where there is no legitimate reason for its continued retention, subject to legal obligations.
Request that we restrict processing of your data in certain circumstances, such as while the accuracy of data is being contested.
Receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
Object to processing of your data based on legitimate interests, including profiling, and to direct marketing at any time.
Where processing is based on your consent (e.g., marketing), withdraw that consent at any time without affecting the lawfulness of prior processing.
Request human review of any significant automated decision made about you, such as account restrictions triggered by fraud-detection systems.
We will respond to valid rights requests within a reasonable timeframe, typically 30 days, and will ask for identity verification before acting on any request to protect against unauthorised disclosure or modification of your data.
The pk500 Platform is strictly for adults aged 18 years and above, or the higher minimum age required by the operator's licence jurisdiction. We do not knowingly collect personal data from individuals under the applicable minimum age.
If we become aware that personal data has been collected from an individual below the minimum age, we will take immediate steps to delete that data and close the associated Account. If you believe a minor may have accessed the Platform or provided personal data to us, please contact our support team immediately.
Our KYC verification process is specifically designed to prevent underage access. Age verification is mandatory before full account functionality is enabled.
In the course of operating the Platform, your personal data may be transferred to and processed in jurisdictions outside of Pakistan. This may occur when our third-party service providers (such as cloud hosting or KYC providers) operate infrastructure in other countries.
Where such transfers occur, we take appropriate measures to ensure that your personal data remains protected to a standard equivalent to the protections described in this Policy. These measures may include contractual safeguards with service providers, standard data protection clauses, or other recognised mechanisms under applicable data protection law.
Your data will only be transferred to reputable third-party providers that are bound by appropriate data processing agreements and security obligations. We do not transfer your data to unvetted third parties.
pk500 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law or Platform functionality. The updated Policy will be posted on this page with a revised effective date.
Where changes are material — for example, a change in the types of data we collect or how we share it — we will make reasonable efforts to notify registered users by email or by a prominent notice on the Platform prior to the changes taking effect.
Your continued use of the Platform following the posting of any revised Policy constitutes your acceptance of the changes. We recommend reviewing this Policy periodically to stay informed about how we protect your data.
If you have any questions, concerns or requests relating to this Privacy Policy or the way pk500 processes your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, in both English and Urdu.
To exercise any of the data rights set out in Section 11, or to raise a concern about our data practices, please contact us using the details below. We will acknowledge your request promptly and aim to resolve it within 30 days.
Privacy & Data Enquiries:
Email: [email protected]
Subject line: "Privacy Request — [Your Account Username]"
Support Hours: 24 hours a day, 7 days a week
Languages: English and Urdu
Please note the email address above is displayed as plain text only and is not a clickable link. Please copy the address into your email client manually.
Continue with pk500
Our support team is available around the clock in English and Urdu to answer any questions about how we handle your personal data. You can also browse the FAQ for quick answers to common privacy and account questions.
Adults 18+ only, or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Please play responsibly.